Returns & Exchanges
At Kovafood, we strive to ensure the highest quality for every order, but due to the perishable nature of our products, we offer a specialized return process to address any concerns. If your items arrive damaged or incorrect, please reach out to us within 48 hours to initiate a resolution.
Contact Support
Send an email to our support team within 48 hours of delivery including your order number and a brief explanation of the issue.
Provide Evidence
Attach clear photographs of the product, packaging, and shipping label to help our quality control team verify the damage or error.
Review Process
Our team will evaluate your request within 2 business days to determine if a replacement or store credit is the appropriate solution.
Resolution
Once approved, we will immediately process your refund or dispatch a fresh replacement shipment at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing